The Reader Nest – Learning Guarantee & Refund Policy
At The Reader Nest, we are committed to providing structured, engaging, and outcome-focused learning experiences for every child. Our refund policy is designed to maintain fairness for both parents and the learning program.
1. Learning Guarantee Refund
A refund request under the Learning Guarantee will be considered only when all of the following conditions are fulfilled:
- The child has successfully completed the entire enrolled course.
- The child has maintained a minimum of 95% attendance throughout the course.
- The child has actively participated in classes, activities, assignments, and learning sessions.
- Despite completing the course and meeting the above requirements, the child has not achieved the intended learning outcomes of the enrolled program.
Meeting only one or some of these conditions does not make a student eligible for a refund.
Refund Deduction
Where a refund is approved under the Learning Guarantee, a mandatory 25% deduction will be applied from the eligible refund amount.
This deduction covers costs associated with:
- Software and platform usage
- Initial consultation and assessment
- Demo class(es)
- Administrative and onboarding processes
- Worksheets, study materials, and learning resources provided
- Class recordings and other digital resources provided to the parent/student
The remaining 75% may be refunded after verification and approval in accordance with this policy.
2. Refund Requests Before Course Commencement
A refund request made before the commencement of classes will be considered only if The Reader Nest is unable to commence the student’s classes within 15–20 working days from the date of enrollment and receipt of the applicable course fee.
In such circumstances, an approved refund will be subject to a mandatory 25% deduction towards costs already incurred, including:
- Software and platform setup
- Consultation and assessment sessions
- Demo class(es), where applicable
- Administrative and onboarding costs
The remaining amount may be refunded after the request has been reviewed and approved.
3. Situations Where Pre-Commencement Refund Does Not Apply
The above pre-commencement refund provision will not apply where the delay in starting classes is caused by circumstances attributable to the parent/student, including but not limited to:
- Parent/student unavailability
- Repeated changes in preferred class timings
- Failure to finalize a mutually suitable class schedule
- Non-submission or delayed submission of required information or documents
- Failure to respond to scheduling or onboarding communications
- Any other delay caused by the parent/student
4. Batch Assignment & Schedule Confirmation
No refund shall be processed once the student’s batch has been assigned and the class schedule has been shared with the parent/student.
Once the batch and schedule have been confirmed, the enrollment will be considered active and the applicable refund provisions will no longer apply, except where specifically provided under the Learning Guarantee conditions stated above.
5. General Terms
- Refund eligibility will be determined based on the records maintained by The Reader Nest, including attendance, participation, course completion, and learning progress.
- Refund requests must satisfy all applicable conditions stated in this policy.
- The Reader Nest reserves the right to review and verify each refund request before approving any refund.
- Any refund approved under this policy will be processed after completion of the necessary verification and administrative formalities.
- No exceptions will be entertained beyond the conditions expressly stated in this Refund Policy.
6. Acceptance of Policy
By enrolling a child in a course or program offered by The Reader Nest, the parent/guardian acknowledges that they have read, understood, and agreed to the terms and conditions of this Refund Policy.
